Question 1

What are the shipping options?

Accepted Answer

We want you to get your purchase fast! To meet this goal we use USPS Prioirty Mail for all shipping. This method offers $50.00 inustance plus the seller ande the buyer get a tracking number. And the best news...you'll recieve your purchase in 2-3 business days!

Question 2

How do I make sure I order the right size?

Accepted Answer

We know that buying clothes online can be a challenge and do our best to list sizing imformation to help you in your decision.

Question 3

What do I do if I never recieved my order?

Accepted Answer

Oh no! This has not happened so far but we are glad to pursue this concern. We suggest tht our customers check in .around their front door to see if the iteamn was tucked away out of sight.: or maybe a neighbor collected it for you or it was delivered to their home by mistake. Rest addured we want to make it right. Please contact us at service@brandnamesalldirect.com

Question 4

"Who" is Brand Names All Direct"

Accepted Answer

Brand Names All Direct is powered by Josh & Jake. When you purchase from us Jake, who is autistic, pullls, prepares, and packs your order. Jake is also great at getting new poducts llisted on the various platgforms we sell on. Josh has been working with Jake since he was a yound lad in the third grade and works behind the scenes to keep things running smoothly. Besides listing new products Josh manages day to day operations.   If you send us an emial Josh will reply as quickly as possible.

Question 5

Where are you located?

Accepted Answer

We are in the north valley of sunny ( and sometimes hot!) Phoenix, AZ. We work out of our warehouse and home office where Josh and Jake steive to make Brand Names All Direct a top tier eCommerce business!

Question 6

What is the return policy?

Accepted Answer

We want youto be ecstatic about your purchase! If you're not, unworn and unwashed items may be returned within 30 days of purchase. If you input the incorrect address at checkout, we cannot be accountable if the order goes missing. We are not liable to refund/replace this order. Please contact us at service@brandnamesalldirect.com with any questions or concerns.

Question 7

How do I contact the company if my question isn/t answered here?

Accepted Answer

Plese drop us an email at service@brandnaemsalldirect.com. Being a small company your email will be ansered very quickly and probably by Josh himself! : )

Question 8

What do I do if I received a defective order?

Accepted Answer

Every order is the individualy and inspected prior to shipping. If we missed something please drop us a note at service@brandnamesalldirect.com. We're happy to offer a retrn or replacement.

Question 9

What are the international taxes, duties, etc..that I have to pay?"

Accepted Answer

As this time unfortunately only offer shipping within the contiguous U.S.

Question 10

How do I make changes to an order I'ver already placed?

Accepted Answer

Depending on whcih platform you ordered from ( Amazon, eBay, Facebook etc...) you may not be able to make the change. If ordered from our webstie, we're just an email away from being able to help. Please contact us at service@brandnamesalldirect.com

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